Location: 280 East Broad St Suite 110 Rochester, NY 14604

Full Job Description

Elmwood Agency is seeking an experienced Customer Service Representative to join our growing team.

Job Description:

The Customer Service Representative is responsible for providing a valuable connection with insurance customers. The CSR will handle all insurance company customer service tasks and will support the sales team. They also provide prospective customers with detailed information about company products.


  • Must have at least one year experience in customer service
  • Must have one year experience with personal or commercial lines customer service.
  • P&C license is a plus but not required
  • Will need to pass the NYS P&C license within the first year of employment
  • Attention to detail
  • Ability to multi-task
  • Pay is based on experience

This position will work out of an office located in downtown Rochester.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Customer service: 1 year (Required)
  • Personal or Commercial Lines Customer Service: 1 year (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Apply Now

To learn more about our agency or to schedule an appointment, get in touch with The Elmwood Agency during regular business hours by phone at 585-548-4500. Or send us an email anytime using our website’s quick contact form.

Licensed in New York, Florida and Texas

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